Refund policy

Joining the early-access list is not a purchase and triggers no charge. Selected founding members may use the beta free of charge. Billing starts only at launch, after the applicable terms have been communicated clearly.

Applicable statutory withdrawal rights remain available to consumers. You have 14 days from your first payment to request a full refund.

If you exercise that right within the period, you get a full refund of the first payment. To do so:

1. Send your request to hello@usesealio.com, stating your account email address and the date of the first payment, within 14 days of that payment.
2. Paddle, our merchant of record, processes the refund. Crediting times depend on Paddle and on your bank.

This right applies to the first payment only. Subsequent renewals are not covered by this withdrawal period.

Once the 14 days following the first payment have passed, the policy is as follows:

• You can cancel your subscription at any time from your account settings or through the billing portal.
• Cancellation takes effect at the end of the subscription period already paid for. You keep access to the service until that date.
• No pro-rata refund is granted for the remaining period, unless a legal provision applicable to your situation says otherwise.
• If you change plan, the new price applies from the next billing period.

For any refund request:

1. By email: write to hello@usesealio.com stating your account email address, the date and amount of the payment concerned, and the reason for your request.
2. Through the Paddle billing portal: you can also start a request directly from the customer portal in your account settings.

We acknowledge your request and reply as quickly as possible. Actual refund times depend on the payment provider and on your bank.

Business customers (B2B): the commercial policy above applies. The statutory consumer right of withdrawal does not apply to purchases made in the course of a professional activity.

Service interruption: in the event of significant unavailability of the service attributable to Sealio, a credit or a partial refund may be granted case by case, on request to hello@usesealio.com.

For any question about this policy or to submit a refund request: hello@usesealio.com.